Business Solutions

Citizen Engagement

Official notifications for public services, tax reminders, and emergency alerts.

The Industry Hurdle

Public agencies must reach everyone, including citizens without smartphones.

Q:How do we guarantee reach?

SMS reaches virtually every active handset in Indonesia, including basic phones with no internet.

Q:How do we prevent impersonation and fraud?

SMS Masking with the official agency name makes messages clearly authentic and hard to fake.

Actionable Playbook

Alert citizens when a document (KTP, SIM, permit) is ready or a deadline approaches.

Instant mass alerts for weather, health, or safety warnings.

Remind citizens before PBB or vehicle-tax (pajak kendaraan) deadlines to lift compliance.

Send queue numbers and service schedules so citizens skip the long wait.

Implementation Notes

Learn about the technical capabilities that power the workflows above.

Send transaction notifications, system alerts, and important billing info directly to your customers' SMS inboxes.

Blast mass promotional campaigns to thousands of numbers at once using your brand name legally.

Send WhatsApp Official Notifications for transaction alerts, shipping updates, and e-vouchers.

Send official WhatsApp Broadcasts in bulk to thousands of contacts without getting blocked.

SMS guarantees 100% formal penetration, while WABA enables real-time, interactive public services.