WhatsApp Business API, SMS Masking & Voice Call platform for businesses in Indonesia.
Send OTPs, transaction notifications, promo broadcasts, and customer support over WhatsApp, SMS, and voice calls. All from one dashboard.
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One dashboard. Every channel.
Logs, balance, contacts, templates, webhooks, all in one place. SMS and Voice share a single balance.
Pick the right channel
Each channel solves a different job. Most teams start with SMS and layer Voice fallback for unreachable numbers.
| Metric | 01 SMS Masking | 02 Voice Call (TTS) | 03 WABA |
|---|---|---|---|
| Best for | Branded notifications | Voice fallback | Two-way conversation |
| Delivery | 1–3s · all operators | On answer | ~1s · 2.1B users |
| Read rate | 94% | — | 98% |
| Two-way | No | No | Yes |
| Media | Text 160ch | TTS / .wav file (2MB) | Image · doc · video · buttons |
| Platform | Zenziva Console | Zenziva Console | Zenziva WABA |
| Starts at | Rp 650 / SMS | Rp 15 / sec | Rp 367 / message |
Three channels, one balance.
SMS Masking, WhatsApp and Voice share the same authentication and the same wallet on Zenziva Console.
SMS Masking
Send branded SMS to any operator in Indonesia. Up to 400 characters.
Send messages through the most used messaging platform.
Voice Call
A phone call with TTS in Bahasa Indonesia or upload a .wav file (max 2MB).
Your brand on WhatsApp, official.
WABA runs on its own dedicated platform: a unified dashboard with its own balance and onboarding via Meta.
WhatsApp Business (WABA)
Send from your verified brand on the official WhatsApp Business platform. Templates with interactive buttons, two-way chat, and broadcast. Billed per message by Meta's categories.
Broadcast Campaigns
Send one approved template to many recipients in a single run, each message personalized for the person who gets it.
Templates Hub
Manage approved template blocks submitted to Meta to kickstart outbound communication.
WhatsApp Inbox
Direct chat interface to reply to incoming customer messages.
Integration Settings & Analytics
Easy WhatsApp Onboarding with Facebook Login and monitor your message traffic analytics.
Messaging that Works at Any Scale.
Explore how Zenziva Services are applied across industries. Find system inspiration and use-cases for your business, or your clients.
Fintech & Digital Banking
Low-latency OTP delivery and reliable transaction notifications for digital banks, e-wallets, and paylater services.
BPR, Cooperatives & Multifinance
Send deposit alerts, loan disbursement notifications, and friendly installment reminders straight to your clients WhatsApp.
E-commerce & Retail
Automate order confirmations, shipping updates, and promo broadcasts on WhatsApp, the channel your customers actually open.
Logistics & Supply Chain
Coordinate couriers and recipients with low-latency messaging so fewer packages bounce back.
Hospitality & Tourism
Automate bookings, check-in, and concierge chat so guests get answers without queuing at the front desk.
Real Estate & Property
Respond to leads in seconds and keep buyers warm from first inquiry to handover.
Latest Articles & Strategies
Building an Intelligent WhatsApp AI Chatbot
Learn how to connect Large Language Models (like ChatGPT) to WhatsApp Business API to create an intelligent 24/7 customer service bot.
How to Create Your Meta Business Portfolio the Right Way
Your Meta Business Portfolio is the foundation for WABA, ads, and the blue tick. Follow the right setup steps, plus tips to avoid account limits from day one.
How to Verify Your Meta Business Portfolio for WABA
A complete guide to Meta business verification: the documents you need, the steps, how long it takes, and what to do if you're rejected. Required before your WABA number can send.
Why Choose Zenziva ?
What is SMS Masking and how is it regulated in Indonesia?
SMS Masking is a messaging service where the sender identity (Sender ID) is an alphanumeric brand name instead of a standard mobile number. In Indonesia, SMS Masking is strictly regulated by mobile operators (Telkomsel, Indosat, XL, etc.) to prevent fraud. As a trusted provider, Zenziva ensures your Sender ID registration complies with legal standards, including NIB and other supporting documents.
How does the WhatsApp Business API (WABA) work?
WABA suits medium to large businesses that need automated communication, CRM integration, and safe mass broadcasting. As an official Meta BSP partner, Zenziva sets up the infrastructure, from account onboarding to real-time delivery reports.
Why is OTP verification critical for security infrastructure?
One-Time Passwords (OTP) are the first layer of security in two-factor authentication (2FA). Zenziva's messaging infrastructure is optimized for sub-second OTP delivery, so codes reach users quickly during transactions. We use premium routes for high deliverability across Indonesia.
Does Zenziva support API integration for developers?
Yes, Zenziva is built with a Developer-First approach. We provide a stable REST API with comprehensive documentation, code samples in various programming languages (Node.js, PHP, Python, Go), and webhook features to handle message status changes asynchronously. We protect your data with encryption in transit (TLS) and restricted internal access.