1. Acceptance of these terms
By creating a Zenziva account, accessing Zenziva Console, or sending any message through the Zenziva API, you agree to be bound by these Terms of Service.
Zenziva is operated by PT. Zenziva Zeta Indonesia, a company registered in Indonesia (Bandung).
2. The services
Zenziva provides cloud messaging services that allow you to send SMS, WhatsApp messages (via Business Account), and Voice (Text-to-Voice) calls to mobile numbers in Indonesia.
Each service runs on its own prepaid credit balance unless otherwise stated. WhatsApp Business Account (WABA) requires a separate registration, separate dashboard, and separate balance.
Text-to-Voice (TTS) delivers automated voice calls via partner telecom carriers. Default operational guardrails apply (quiet hours, per-account daily caps, DNC list, content moderation) as described on the Voice product page; some can be adjusted via written request after use-case verification.
3. Your account
You are responsible for keeping your userkey and passkey confidential. All API requests that authenticate with your credentials are presumed to be yours.
You agree to provide accurate registration information and to keep it up to date.
4. Acceptable use
You must not use Zenziva to send messages that:
- Promote gambling, fraud, counterfeit goods, hate speech, pornography, or any content prohibited by Indonesian law.
- Are unsolicited bulk messages (spam), sent without the recipient's consent.
- Impersonate another person, brand, or institution without authorization.
- Contain malware, phishing URLs, or attempts to deceive the recipient.
If your account is found to be used for any prohibited purpose, we reserve the right to suspend or delete your account without prior notice, and the remaining balance is non-refundable.
You alone are responsible for the content of the messages you send. Zenziva is not liable for content-related claims by recipients or third parties.
5. Billing
Zenziva services are prepaid. You top up your wallet balance via bank transfer, and each successfully submitted message debits your balance.
Per-message rates and rate cards are listed on the Pricing page and may be updated. Any update applies prospectively only.
Tax invoices (faktur pajak) are issued in accordance with Indonesian tax regulations using the NPWP you provide on registration.
6. Availability
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible.
Our service-level commitment is described in the SLA document, which is incorporated by reference into these Terms.
7. Termination
You may close your account at any time by contacting email. Unused balance remaining at closure is non-refundable unless required by Indonesian consumer-protection law or our Refund Policy.
We may suspend or terminate your account for breach of these Terms, in particular Section 4 (Acceptable use), or for non-payment in case of agreed credit terms.
8. Limitation of liability
To the extent permitted by law, Zenziva's total liability arising out of or in connection with the services is limited to the amount of prepaid credit on your account at the time the claim arose.
We are not liable for indirect, incidental, consequential, or special damages, including loss of profits, revenue, or data.
We are not liable for the conduct, content moderation, sender display, or routing decisions of upstream partners (mobile network operators, Meta). Where these partners change rates, throttle traffic, suspend senders, or alter behaviour, that is outside the Zenziva platform and excluded from our liability.
You alone are responsible for obtaining recipient consent (opt-in), the content of the messages you send, and compliance with applicable Indonesian laws (KOMINFO, OJK, consumer-protection, anti-spam). You agree to indemnify Zenziva against any third-party claim arising from the content, recipient list, or recipient consent of the messages you submit.
9. Governing law
These Terms are governed by the laws of the Republic of Indonesia. Any dispute will be submitted to the courts of Bandung.
10. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced in the Zenziva Console and by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.