Guest Experience, Automated
Automate bookings, check-in, and concierge chat so guests get answers without queuing at the front desk.
Guests expect instant info on their phone, and a smooth booking-to-checkout flow keeps them coming back.
Booking Confirmation & E-Voucher
Send an instant booking confirmation with the e-voucher and itinerary as soon as payment lands.
Digital Check-in
Send room numbers and Wi-Fi codes automatically via WhatsApp the moment the guest arrives.
2-way Guest Service
Handle room service, housekeeping, and tour requests over chat, no front-desk queue.
Deposit & Balance Reminder
Nudge guests to settle the deposit or remaining balance before arrival, friendly and on time.
- ★Use Voice Call for urgent shuttle or tour pickup reminders.
- ★Send a Google review link a few hours after check-out, while the experience is still fresh.
Zenziva Infrastructure Used
Learn about the technical capabilities that power the workflows above.
WA Notification
Send WhatsApp Official Notifications for transaction alerts, shipping updates, and e-vouchers.
WA API (Chatbot / Webhook)
Integrate Webhook APIs into your server or CRM to receive and respond to messages automatically (Bot).
WA Broadcast
Send official WhatsApp Broadcasts in bulk to thousands of contacts without getting blocked.
WhatsApp Business
Rich media lets you send maps, menus, and check-in details in one chat.