Business Solutions

"Unit Anda Sudah Selesai" Without the Phone Calls

Gadget, electronics, and AC repair shops keep customers updated from intake to pickup, quotes, approvals, and "ready" alerts on WhatsApp.

The Industry Hurdle

Customers call again and again to ask if their device is fixed, while finished units sit uncollected. A simple status update would solve both, if anyone had time to type it.

Q:How do customers know when the repair is done?

Send a "unit selesai, siap diambil" message the moment it is fixed, fewer calls, faster pickups, free counter space.

Q:How do we get approval for extra costs?

Send the diagnosis and a cost estimate with an approve/decline reply, work proceeds only once the customer says yes, no disputes later.

Actionable Playbook

Log the device with a ticket number and estimated check time.

Send the diagnosis and cost; proceed only on a one-tap approval.

Alert the customer the second the unit is fixed, with the total due.

Nudge for the next routine service (e.g. AC cleaning) months later.

Implementation Notes

★Attach a photo of the finished work, it builds trust and cuts "is it really fixed?" doubts.
★A routine-service reminder turns a one-time repair into a returning customer.

Learn about the technical capabilities that power the workflows above.

Send WhatsApp Official Notifications for transaction alerts, shipping updates, and e-vouchers.

Integrate Webhook APIs into your server or CRM to receive and respond to messages automatically (Bot).

Status updates and approvals need to be reliable and on the record, an official channel delivers that.