WhatsApp for Online Shops & Social Commerce

Closing a sale in the DMs is its own win, but the real grind starts right after: a flood of order confirmations, COD verifications, and follow-ups, all from one phone that's also running your CS, your packing, and your life.

Moving that flow onto the WhatsApp Business API fixes two things at once: buyers trust an official, verified number, and you stop risking a ban from blasting confirmations off a personal account.

Stop fake COD orders before they ship

Fake and impulse COD orders eat your shipping budget and your patience. Send a confirmation with a one-tap "Ya, pesan" before dispatch, anything left unconfirmed gets held, and your return rate drops fast.

Turn one-time buyers into regulars

Your opted-in buyers are your warmest audience, reach them directly. Broadcast a restock alert or a personal repeat-order voucher, and tag people by what they bought so every blast actually matches their interest.

The flow from checkout to repeat order

1. Order confirmation, confirm the item, total, and address right after checkout.
2. COD verification, ask for a one-tap confirm before dispatch to weed out fake orders.
3. Shipping & resi updates, send the tracking number and status so nobody asks "sudah dikirim?".
4. Restock & repeat order, alert opted-in buyers when a sold-out item is back, with a quick reorder link.